Returns & Exchanges
If you are not happy with your online purchase, you can return your item(s) within 30 days of receipt of your order. The item(s) you return must be in their original condition, unworn and sellable. We do not refund any original shipping fees. You will be notified once we receive the return and you will receive your refund within 3-5 working days of this.
All online returns are subject to a return fee of GBP £12,The return fee will be deducted from the amount of your refund. Returns due to damaged or incorrect items are excluded from the return fee. We recommend getting a proof of postage stamp from the Post Office or a tracking number from the courier company.
Returns Address:
709, Building D, Banwei Park, No.5 Yongxiang Road, Bantian Street, Longgang District, Shenzhen City, Guangdong Province, China.
RETURNS CONDITIONS
The items are your responsibility until they reach our warehouse. Please ensure you pack your items carefully to prevent any damage. We are not responsible for any items that are returned to us in error and will not be able to return these to you free of charge. Please contact us for further details.
Items bought as part of a multi-item offer, must all be returned for the full refund to apply. If one item of the offer is returned, then the value of the lower priced item at time of purchase will be refunded. If you qualified for a free item with your purchase, this will need to be returned with the main item purchased, to qualify for a full refund.
EXCHANGES
If you would like to exchange an item you have bought, please contact us at [email protected]